FAQs

Assist Lite

Who is the Assist Lite designed for?

The Assist Lite is built for emergency mobility scenarios, especially for children, elderly individuals, or persons needing assistance in outdoor or evacuation settings. It’s compact and lightweight ideal for caregivers, schools, public institutions, and families.

The Assist Lite is built for emergency mobility scenarios, especially for children, elderly individuals, or persons needing assistance in outdoor or evacuation settings. It’s compact and lightweight ideal for caregivers, schools, public institutions, and families.

What’s included in the box?

Each purchase includes:

  • 1x Assist Lite unit
  • 1x Quick-Release Lithium Battery (36V / 5Ah)
  • 1x Charger
  • 1x Removable Seat Cushion
  • 1x Emergency Manual Handle
  • 1x User Manual

Each purchase includes:

  • 1x Assist Lite unit
  • 1x Quick-Release Lithium Battery (36V / 5Ah)
  • 1x Charger
  • 1x Removable Seat Cushion
  • 1x Emergency Manual Handle
  • 1x User Manual
How do I know when to charge the battery?

There’s abuilt-in battery indicatoron the control panel so you can monitor usage and avoid running low during operation.

There’s abuilt-in battery indicatoron the control panel so you can monitor usage and avoid running low during operation.

Does it need a special operator or license?

No. The controls are simple, color-coded push buttons making it intuitive to operate by trained caregivers, family members, or emergency responders. However, a brief orientation or manual review is recommended before use.

No. The controls are simple, color-coded push buttons making it intuitive to operate by trained caregivers, family members, or emergency responders. However, a brief orientation or manual review is recommended before use.

How much weight can it safely carry?

The Assist Lite supports up to120 kg (264.5 lbs)of body weight. Always ensure the passenger is securely fastened with the four-point seatbelt.

The Assist Lite supports up to120 kg (264.5 lbs)of body weight. Always ensure the passenger is securely fastened with the four-point seatbelt.

Is it noisy when climbing?

Nope. The motor operates below 70 decibels, which is about as loud as a quiet office. Perfect for schools, clinics, and quiet residential settings.

Nope. The motor operates below 70 decibels, which is about as loud as a quiet office. Perfect for schools, clinics, and quiet residential settings.

What are the dimensions of the Assist Lite?
  • Unfolded: 57”L × 19.7”W × 46.5”H
  • Folded: 39.4”L × 19.7”W × 11.8”H
  • Seat Height (from ground): 18.8”
  • Track Length: 29.1”
  • Weight: 39.7 lbs
  • Unfolded: 57”L × 19.7”W × 46.5”H
  • Folded: 39.4”L × 19.7”W × 11.8”H
  • Seat Height (from ground): 18.8”
  • Track Length: 29.1”
  • Weight: 39.7 lbs

Assist +

Who is Assist+ designed for?

This model is built for individuals using manual wheelchairs including children and adults. It's ideal for home caregivers, hospitals, schools, and mobility professionals needing safe stair transport without lifting the person out of their chair.

This model is built for individuals using manual wheelchairs including children and adults. It's ideal for home caregivers, hospitals, schools, and mobility professionals needing safe stair transport without lifting the person out of their chair.

Can it fit all wheelchairs?

Yes. Assist+ has fully adjustable clamps, headrest, and support arms to fit nearly all manual wheelchair sizes and shapes

Yes. Assist+ has fully adjustable clamps, headrest, and support arms to fit nearly all manual wheelchair sizes and shapes

What’s included in the box?
  • 1x Assist+ unit
  • 1x Charger
  • 1x Lithium Battery
  • 1x Wheelchair Seat Belt
  • 1x Adjustable Headrest
  • 1x User Manual
  • 1x Assist+ unit
  • 1x Charger
  • 1x Lithium Battery
  • 1x Wheelchair Seat Belt
  • 1x Adjustable Headrest
  • 1x User Manual
What are the dimensions of the Assist+?
  • Unfolded: 63”L × 20”W × 20.4”H
  • Folded: 41.7”L × 20”W × 20.4”H
  • Track Length: 44”
  • Turning Radius: 25”
  • Weight: 59.5 lbs
  • Unfolded: 63”L × 20”W × 20.4”H
  • Folded: 41.7”L × 20”W × 20.4”H
  • Track Length: 44”
  • Turning Radius: 25”
  • Weight: 59.5 lbs
What is the weight limit?

Assist+ supports up to 330 lbs (150 kg) including the user and their wheelchair.

Assist+ supports up to 330 lbs (150 kg) including the user and their wheelchair.

How long does the battery last?
  • Charge Time: 6.5 hours
  • Usage Time: ~1.3 hours or 60 floors per full charge
  • Charge Time: 6.5 hours
  • Usage Time: ~1.3 hours or 60 floors per full charge

Home Lyft

What can I carry with the HomeLyft?

The HomeLyft is a lightweight, foldable stair climber designed for home use. Ideal for moving boxes, groceries, and large household items like fridges or washing machines up to a 176 lb (80 kg) load limit it’s perfect for families, renters, caregivers, and service technicians needing compact, everyday stair transport.

The HomeLyft is a lightweight, foldable stair climber designed for home use. Ideal for moving boxes, groceries, and large household items like fridges or washing machines up to a 176 lb (80 kg) load limit it’s perfect for families, renters, caregivers, and service technicians needing compact, everyday stair transport.

Is it suitable for professional movers or commercial use?

HomeLyft is built specifically for home use and light logistics. For daily professional or high-capacity use, consider one of our larger models like the Core or Auto.

HomeLyft is built specifically for home use and light logistics. For daily professional or high-capacity use, consider one of our larger models like the Core or Auto.

What’s included in the box?
  • 1× HomeLyft unit
  • 1× 24V / 5Ah Lithium battery
  • 1× Charger
  • 1× Cargo seat belt
  • 1× User manual
  • 1× HomeLyft unit
  • 1× 24V / 5Ah Lithium battery
  • 1× Charger
  • 1× Cargo seat belt
  • 1× User manual
How much weight can it safely carry?

It can safely lift up to 176 lbs (80 kg).

It can safely lift up to 176 lbs (80 kg).

What are the dimensions of the HomeLyft?
  • Unfolded: 58.7 × 18.9 × 24.8 in
  • Folded: 37.4 × 18.9 × 8.9 in
  • Track Length: 29.1 in
  • Turning Radius: 21.2 in
  • Weight: 28.7 lbs (net) / 39.7 lbs (gross)
  • Unfolded: 58.7 × 18.9 × 24.8 in
  • Folded: 37.4 × 18.9 × 8.9 in
  • Track Length: 29.1 in
  • Turning Radius: 21.2 in
  • Weight: 28.7 lbs (net) / 39.7 lbs (gross)
Can it be used on all types of stairs?

It performs best on straight, indoor staircases with solid surfaces. It is not recommended for spiral, curved, carpeted, or outdoor uneven steps.

It performs best on straight, indoor staircases with solid surfaces. It is not recommended for spiral, curved, carpeted, or outdoor uneven steps.

How long does the battery last?

On a full charge, HomeLyft can climb approximately 40 floors or run for 0.7 hours.

On a full charge, HomeLyft can climb approximately 40 floors or run for 0.7 hours.

Pro Lyft

What’s included in the box?
  • 1× ProLyft unit
  • 1× Lithium battery (24V / 13Ah)
  • 1× Charger
  • 1× Cargo seat belt
  • 1× User manual
  • 1× ProLyft unit
  • 1× Lithium battery (24V / 13Ah)
  • 1× Charger
  • 1× Cargo seat belt
  • 1× User manual
How much weight can it safely carry?

The ProLyft can carry up to 352.7 lbs (160 kg) on stairs.

The ProLyft can carry up to 352.7 lbs (160 kg) on stairs.

What are the dimensions of the ProLyft?
  • Unfolded: 71.9 × 20.6 × 34.3 in
  • Folded: 42.3 × 20.6 × 12.2 in
  • Platform Size: 20.3 × 19 in
  • Track Length: 33.1 in
  • Turning Radius: 29.3 in
  • Unfolded: 71.9 × 20.6 × 34.3 in
  • Folded: 42.3 × 20.6 × 12.2 in
  • Platform Size: 20.3 × 19 in
  • Track Length: 33.1 in
  • Turning Radius: 29.3 in
What types of items can it transport?

ProLyft is built for heavy-duty use—ideal for moving appliances, stacked boxes, equipment cases, and other commercial or household items that fit within the load limit.

ProLyft is built for heavy-duty use—ideal for moving appliances, stacked boxes, equipment cases, and other commercial or household items that fit within the load limit.

How long does the battery last per charge?

Charging time is approximately 6.5 hours from empty to full.

Charging time is approximately 6.5 hours from empty to full.

Can it handle outdoor use or light rain?

Yes. The ProLyft has an IP54 water-resistance rating, making it suitable for damp environments, but not full submersion.

Yes. The ProLyft has an IP54 water-resistance rating, making it suitable for damp environments, but not full submersion.

Pro Lyft Max

How long does the battery last per charge?

It runs for approximately 1.3 hours or up to 80 floors per charge under typical load conditions.

It runs for approximately 1.3 hours or up to 80 floors per charge under typical load conditions.

What is the maximum weight the ProLyft Max can carry?

It safely supports up to 551 lbs (250 kg), making it ideal for heavy commercial or medical transport

It safely supports up to 551 lbs (250 kg), making it ideal for heavy commercial or medical transport

Can it climb stairs and move on flat ground?

Yes. The ProLyft Max is designed for both stair climbing and flat-surface mobility, thanks to its built-in flat-ground bracket and 10-inch rear wheels.

Yes. The ProLyft Max is designed for both stair climbing and flat-surface mobility, thanks to its built-in flat-ground bracket and 10-inch rear wheels.

How long does it take to charge the battery?

Full charging takes about 6.5 hours using the included charger

Full charging takes about 6.5 hours using the included charger

What’s included in the box?
  • 1x ProLyft Max Unit
  • 1x Quick-Release Lithium Battery (48V / 7.8Ah)
  • 1x Charger
  • 1x Cargo Seat Belt
  • 1x Push Stand
  • 1x User Manual
  • 1x ProLyft Max Unit
  • 1x Quick-Release Lithium Battery (48V / 7.8Ah)
  • 1x Charger
  • 1x Cargo Seat Belt
  • 1x Push Stand
  • 1x User Manual
Is this suitable for transporting medical equipment?

Absolutely. Its heavy load capacity, intelligent controls, and shock-absorbing track system make it a great fit for hospital and emergency logistics.

Absolutely. Its heavy load capacity, intelligent controls, and shock-absorbing track system make it a great fit for hospital and emergency logistics.

Max Haul Core

Who typically uses this machine?

It's ideal for logistics teams, delivery services, building maintenance, and industrial crews moving heavy equipment regularly.

It's ideal for logistics teams, delivery services, building maintenance, and industrial crews moving heavy equipment regularly.

How much weight can it carry?

The Max Haul Core supports loads up to 660 lbs (300 kg), making it perfect for transporting large equipment, stacked packages, or industrial cargo.

The Max Haul Core supports loads up to 660 lbs (300 kg), making it perfect for transporting large equipment, stacked packages, or industrial cargo.

Can it lift items up from the ground?

Yes. The powered platform can lift cargo up to 23.6 in (600 mm), helping you load and unload without strain.

Yes. The powered platform can lift cargo up to 23.6 in (600 mm), helping you load and unload without strain.

How long does the battery last?

A full charge powers the unit for up to 40 floors or about 0.7 hours of continuous use.

A full charge powers the unit for up to 40 floors or about 0.7 hours of continuous use.

What’s included in the box?
  • 1× Max Haul Core unit
  • 1× Intelligent joystick controller
  • 1× Quick-release lithium battery (24V / 16Ah)
  • 1× Charger
  • 1× Cargo seat belt
  • 1× Cargo retrieval strap
  • 1× User manual
  • 1× Max Haul Core unit
  • 1× Intelligent joystick controller
  • 1× Quick-release lithium battery (24V / 16Ah)
  • 1× Charger
  • 1× Cargo seat belt
  • 1× Cargo retrieval strap
  • 1× User manual
Does it require assembly?

No major assembly required. It comes mostly preassembled and ready to use out of the box

No major assembly required. It comes mostly preassembled and ready to use out of the box

Max Haul Auto

Where can it be used?

Perfect for high-rise buildings, warehouses, logistics teams, and freight operations.

Perfect for high-rise buildings, warehouses, logistics teams, and freight operations.

What are the dimensions?
  • Unfolded: 61.6 × 20.9 × 45.4 in
  • Folded: 19.7 × 20.9 × 45.4 in
  • Unfolded: 61.6 × 20.9 × 45.4 in
  • Folded: 19.7 × 20.9 × 45.4 in
What’s included in the box?

Max Haul Auto unit, joystick controller, cargo seat belt, retrieval strap, charger, battery, and user manual.

Max Haul Auto unit, joystick controller, cargo seat belt, retrieval strap, charger, battery, and user manual.

Is it waterproof?

Rated IP54, it is resistant to dust and light water splashes—safe for typical indoor and light outdoor use.

Rated IP54, it is resistant to dust and light water splashes—safe for typical indoor and light outdoor use.

Does it lift the platform up/down?

No — platform doesn’t lift, but it auto-tilts to match stair angle.

No — platform doesn’t lift, but it auto-tilts to match stair angle.

What’s the maximum weight it can carry?

Up to 926 lbs (420 kg) — ideal for commercial and industrial loads

Up to 926 lbs (420 kg) — ideal for commercial and industrial loads